Blue Ridge Adventure Park Refund Policy, Terms and Conditions
Please Read Carefully
All ticket sales are final within three days of the reserved date; we do not issue refunds or credits for ticket purchases within the three-day time frame. Refunds will not be issued to anyone who decides not to participate for any reason once they begin participation, including getting geared up, a safety briefing or participating in the practice course. Refunds will not be issued due to weather conditions for anyone that has started participation in the course. In the event we have to get participants off the course, due to weather conditions, we require at least a 30 minute wait period before allowing guests to leave and come back at a later time to finish the course. The return visit must be within three days of the original purchase for any guest that does not get to finish the course due to weather conditions. Returning guests will only be allowed up to one hour to finish the course.
The time allowed on the course depends on the age of the participant. The 10-14 age range are allowed one hour to get through the first and second level courses. Participants in the 10 - 14 age range are allowed to go through the first level again as long as the time does not extend over the one and a half hours (1.5) for their entire time, if they have others in their group that are still on the course and if they didn't need any assistance getting through the course or if there is not a line of other guest needing to get on the course. 15 and older participants are allowed one and a half hours (1.5) to complete the first, second and third level courses. For ages 10 and up, participants are not allowed to continue onto the next level if they are not able to get through any level by themselves without any assistance. This rule is enforced for the safety of everyone, including the participants. Allowing participants to continue onto a more challenging level if they have difficulty on any level could result in the participant having to be lowered by rope from 30 to 45 feet in the air and could increase the risk of bodily harm to the participant and others. Refunds are not issued for those that are not allowed to continue onto another level due to not being able to complete any level by themselves. Participants are not allowed to get off the course and then return back to the course, with the exception of an emergency restroom break. Please take into consideration if someone comes off the course for a break for any reason, the time off the course counts toward the allotted time for each participant (1.5 hours). Participants are not allowed to repeat the course after completing it for the first time unless it is those in the age range of 10 - 14 for the reasons stated above.
RISK, DANGERS AND SAFETY MEASURES: There are risks and dangers involved in the participation of challenge course adventures. All participants must be able to extend an arms reach of 69 inches, under the weight of 250 pounds and in good physical condition. The weight limit is strictly enforced for the safety of all participants. All participants must sign a waiver and release of the liability form. A parent or guardian must sign a waiver form for all participants under the age of 18.
For the safety of all participants and spectators, we do not allow valuables or items including pocket knives, keys, phones, etc to be cared for or held while on the course. We do not allow anyone that is not participating to be under or within ten feet of the obstacles. For the safety of others including participants and spectators, playing and running throughout the park is not permitted. Children that are not participating must be supervised at all times and are only allowed to wait and observe in the spectator waiting area along with an adult. For the safety of others, anyone that does not follow all rules will be asked to leave the park. We reserve the right to refuse participation at our discretion.
Any person entering the premises waives all civil liability against this premises owner and operator for any injuries caused by the inherent risk associated with contracting COVID-19 at public gatherings, except for gross negligence, willful and wanton misconduct, reckless infliction of harm, or intentional infliction of harm, by the individual or entity of the premises.